Service - Where it all ultimately revolves around
Buying a professional video camera can be done in many places, but what if something goes wrong - where do you go then?
How would you describe your ideal repair? We have thought about that;
Quick Assistance
Your camera set is like the white Mercedes van for a plasterer; without the van (or camera), there’s no job! But all too often, you find yourself settling for service at a "consumer level", or the dreaded "Send it in and start waiting" game where you always feel like the loser!
- Small repairs fixed immediately (when possible)
- Own stock of parts
- Short waiting times
Direct Contact with Thoughtful Solutions
With us, there is no "wall" of a helpdesk that doesn’t quite know what’s going on.
- Discuss your problem directly with the person who will solve it
- If a part needs to be ordered but you can still work, we’ll order it and contact you as soon as it arrives
- Often, a problem can be traced back to user error. If possible, we try to resolve this with you immediately so that a repair is not necessary
Every Type of Support
- Repair of defects
- Warranty repairs for certain brands
- Check-up & Maintenance, e.g., after a trip
- Firmware updates, Software updates, and upgrades
- Assessment after damage
- Support for operational questions
- Mechanical or Electronic modifications in our own workshop
- Optical service
- On-site support
- On-site installation
Every Type of Equipment
The idea is simple; the complete camera set or editing set you buy from us must be serviceable and repairable by us.
- Cameras
- Lenses
- Tripods
- Audio transmitter sets & Microphones
- Video transmitters
- Batteries & chargers
- Monitors
- File-based players/recorders
- Memory cards and card readers
- Bags & Cases
- Cables
- Computers
- Servers & Storage
Note: We focus on equipment for professional use. There is some overlap between equipment aimed at consumers and professional users. We can always help you with equipment purchased from us. If you have equipment that was not purchased from us and you want to have it repaired, please contact us first to discuss the possibilities.
